On the whole, i think contact islington do a good job, given the complexity of the task they face. The service they offer is a huge improvement over the situation five years ago – then you had to rememebr about 30 phone numbers for dirrerent bits of the council, there was no performance monitoring and no handover between the different bits of the council.
However sometimes things slip through about 1 in 8 i reckon – i have had to chase up two things recently that have been outstanding for many days. The box above on Randell’s Road i reported by email with a photo on 7 July but hadn’t been cleared up yesterday. Also the York Way ‘jungle’ at the entrance to Randell’s Road (see report here) on which i have heard nothing so far.